Frequently Asked Questions
For step-by-step instructions on a variety of billing-related topics, please visit the Billing Basics webpage.
- Can I request a replacement refund check if I never received the original?
Yes, if you never received your refund check due to invalid address or it got lost in the mail, you may request a new check.
Please follow the steps below to begin.
- Review/update your address and personal details on your JagNet account to ensure all information is correct and up to date.
- Complete a Stop Void and Replacement Check Request form with valid handwritten signature.
- This signed form can be submitted via email to STC Cashier's or in-person at one of our six Cashiers Office locations.
- Please allow 4-6 weeks for your form to be reviewed and processed as a new refund check.
- Why do I have a hold and how can I remove it?
Account balance holds are placed on your student account due to an outstanding balance that must be paid in full before the holds can be removed.
These holds may prevent: Registration; Viewing Grades; Payment Plans
Be sure to review your Online Student Bill to confirm which term your balance is originating before making your payment.
To learn how to pay a Current Term, Prior Term or Emergency Loan Balance, visit our Billing Basics page to find payment instructions on how to proceed.
- Why do I have a negative balance?
A negative balance on your student online bill means that there is a credit that is owed to you. This amount will be sent out as a refund to you either by direct deposit or a check in the mail. Please note that while refunds are processed on a weekly basis, this does not guarantee that your credit balance will be disbursed the following week. All accounts must undergo a thorough review and approval process before any refund can be issued.
- How to sign up for e-Refunds/receive my refund via direct deposit?
For steps on enrolling in e-Refunds and receiving your refund via direct deposit, please visit our Refund Options page.
- Does adding/dropping my courses affect my Installment plan?
Yes, students adding/ dropping courses after enrolling in a payment plan must visit the Cashiers Office in person to recalculate their balance. Adding courses requires a new down payment based on the selected plan and failure to notify the Cashier Office may lead to unpaid balances and the risk of being dropped from courses.
Please ensure you are enrolled in all desired courses before signing up for an installment plan.
- What happens if I do not submit my payment by the deadline?
If payment is not received in our office or posted online by close of business on the published due date, students will be at risk of being dropped from their courses.
- Does my parent need my approval to make a payment to my student account?
No, Parents are welcome to make payments on behalf of the student; however, they must be prepared with the student's A#, the amount due, and the term from which the balance originates.
However, please note that due to FERPA regulations, we are unable to release any student account information unless the student either visits the Cashiers Office in person with their parent or calls to provide verbal consent.
- Why do I own a past due balance? Can I set up a payment arrangement?
An outstanding prior balance may be due to dropped courses, financial aid adjustments, various incidental fees or remaining balance from an installment plan, emergency loan or book loan. Payment arrangements with the Cashiers Office is available upon request via email, in person, or over the phone.
After approximately 4 months of delinquency, past due balances are sent to one of four collection agencies ( S&S, Conserve, CBHV, and Key2Success) and is subject to a 30% collection fee. To learn which agency your balance has been sent to, you may call or come in person to any Cashiers location to inquire. Payment plans options are available with the corresponding agency directly.
- What is my Emergency Loan Balance if my JagNet account shows a zero balance?
The balance shown on the student bill only reflects the original amount of the Emergency Loan (EML). It does not update as payments are made towards the EML balance. To view the most current balance of your emergency loan, you will need to log in to CWA (Customer Web Access)
via your JagNet. This is the only place where updated loan information is available. - I have an installment plan and was not able to make the payment, am I going to be dropped?
If you miss a payment or do not pay the full amount of an installment, a $35 late payment fee will be applied for each late installment. However, as long as your courses are secured under the installment plan, you will not be at risk of being dropped and can continue attending classes for the semester.
- Where can I cash my refund check?
You are welcome to deposit your check with any bank where you have an account. If you do not have a bank account, you may visit any PNC Bank location. For your convenience, PNC Bank, the college's depository bank, has agreed to cash South Texas College's student refund checks free of charge. You will be required to present a photo ID to cash your refund check to comply with banking regulations.
Note: If you receive a mobile refund and your bank flags the check as fraudulent, please contact us at 956-872-3455. We will be happy to provide a copy of your check for verification purposes.
- Where can I pay my parking permit and parking tickets?
Your parking permit and parking tickets can be paid online through your JagNet under the Parking App or pay cash only in person at any Cashiers Office location.
For further questions concerning parking, please visit their parking webpage, contact the Parking Department at 956-872-3333 or email dps_parking@southtexascollege.edu.
- Where can I obtain my 1098-T form?
Instructions on how to find your 1098-T form can be found by visiting the following webpage:
