JagCard

IMPORTANT CHANGES TO YOUR REFUND

Effective May 1, 2016, South Texas College will be processing all student refunds and disbursements in the form of a paper check which will be mailed to you. What does this mean to you? If you previously received your refunds and disbursements directly to your checking account or prepaid card, you will now receive a paper check by mail.

In order to avoid any possible delays in receiving your disbursements, please update your address and phone number in JagNet.

For your convenience, BBVA Compass Bank, the college’s depository bank, has agreed to cash South Texas College’s student refund checks free of charge. You will be required to present a photo ID to cash your refund check to comply with banking regulations.

If you have a U.S. Bank Prepaid Debit MasterCard, you should have already received communication by mail from U.S. Bank about your card. Here are some important dates to remember:

  • Last day to load funds to your campus prepaid account: April 30, 2016
    • college financial aid and other refunds
    • using direct deposit or reload networks
    • checking or savings account, or credit or debit card deposit
  • Last day to activate a replacement card June 25, 2016
  • Last day to use all funds on your campus prepaid account June 29, 2016
    • The US Bank ATMs will be available on campus until June 30, 2016
  • Campus prepaid accounts will close June 30, 2016
  • Transaction history can be viewed online through December 31, 2016.

Please contact U.S. Bank Cardholder Services at 1-855-613-9098 if you have any questions.

We apologize for any inconvenience and appreciate your assistance in making this transition as smoothly as possible. If you have any further questions or concerns, please feel free to contact the South Texas College Cashiers’ Department at 956-872-3455.

Refund Method Options

Refund method How long it takes About this method
Paper Check

In most cases, checks will be mailed out 2 business days AFTER the refund has been entered on the student account.

  • What it is: A check will be mailed to the address on file at South Texas College.
  • What you need to do: Ensure your mailing address is up to date in JagNet or the Office of Admissions and Records.

Update Your Address and Phone Number

All students are encouraged to update their address and phone number to avoid delays!

Your refund preference is automatically defaulted to paper check however; you have the choice to select other refund preferences such as Electronic Funds Transfer to your existing bank account to receive your STC refunds and disbursements.

Before you may choose a refund preference, STC must share your contact information with US Bank. In order to avoid any possible delays in making a selection on how you prefer to receive your STC refunds & disbursements, please update your address and phone number on the College's JagNet portal. Instructions on how to update your contact information in JagNet are available below.

2 Ways to update your address & phone number:
  • JagNet (recommended)
  • Visit the Office of Admissions & Records
What is my current Contact Information on file?
  • Log in to JagNet
  • Click: Student Services
  • Click: Personal Information tab
  • Click: View Addresses and Phones
How to update my Contact Information:
  • Log in to JagNet
  • Click: Student Services
  • Click: Personal Information tab
  • Click: View Addresses and Phones
  • Click: Update Addresses and Phones
  • If address needs to be updated, continue the remaining steps
  • On "Addresses and Phones" (step 5 from Verifying your Contact Information)
  • Under Billing click: "Current:"
  • ONLY Update the following fields:
    • Valid from This Date: mm/dd/yyyy (enter todays date)
    • Address Line 1:
    • Address Line 2:
    • Address Line 3:
    • City:
    • State or province:
    • Zip or Postal Code
    • County
    • Primary Phone Number for this Address
    • Phone Number Type
    • Click: SUBMIT
  • Verify address updated
  • Logout